The American Veterinary Medical Association (AVMA), the national not-for-profit association established in 1863 that represents over 91,000 veterinarians working in private and corporate practice, government, industry, academia and uniformed services, is seeking a Member Services and Recruitment Representative to join our Membership and Field Services team located at our Headquarters office in Schaumburg, Illinois, a northwest suburb of Chicago.
This position will report to the Member Relations Supervisor and is responsible for providing the highest level of customer service by responding to and resolving inquiries and requests from members, prospective members, customers and the public via telephone, fax, email and mail. This position will also assist with the implementation and maintenance of membership recruitment and retention campaigns as well as actively recruit eligible non-members for AVMA membership.
A high school diploma with a minimum of 3-5 years of customer/member service experience is required. A bachelor’s degree and association experience is preferred. Strong interpersonal and communication skills, both written and verbal, are essential. We require working knowledge of Microsoft Word, Excel and Outlook; membership database experience and knowledge is preferred. A qualified candidate must be highly organized with extreme attention to detail and able to handle multiple projects/tasks simultaneously. The flexibility to work outside of normal office hours and travel on behalf of the AVMA, as needed, is required. Less than 5% travel.
Deadline for application is 6/15/2018. Submit cover letter, resume and salary requirements to firstname.lastname@example.org.
About American Veterinary Medical Association
Located in Schaumburg, Illinois, with a Government Relations Division in Washington, D.C., the AVMA is structured to work for its members and acts as a collective voice for its membership and for the veterinary profession. The AVMA provides many benefits to its members, including information resources; state and federal advocacy; opportunities to address issues affecting policies that govern the profession and practice of veterinary medicine; continuing education opportunities; quality publications; and discounts on personal and professional products, programs and services. The work of the AVMA is carried out by a dedicated staff of over 160. The organization is governed by an 18-member Board of Directors and has a $30M+ annual operating budget. Throughout the organization, we take pride in knowing that we make a difference. The AVMA provides excellent employee benefits, including generous health insurance, retirement and paid time-off plans. We enjoy a supportive, friendly and comfortable work environment where work/life balance is evident at every level. We work hard, grow and have fun! For more information, please visit www.avma.org.