East Brook Animal Hospital in Mansfield Center, CT seeks a full-time Hospital Manager to join our team!   We are a busy 3-doctor small animal practice serving cats, dogs, pocket pets, and exotics.  We perform a variety of procedures that include both basic and advanced surgery, including orthopedics and dentistry.  We have a diverse clientele, including college students, professors, senior citizens, and a large Spanish-speaking population.

Clinic Features

• 3 exam rooms, surgery suite, treatment area
• Digital full body and dental x-ray
• Class 4 laser therapy
• Cryosurgery
• Orthopedic surgery equipment

Our ideal candidate has a strong background in human resources, finance and budget management, customer service, community outreach, marketing, and leading a team.  Veterinary or medical office management experience preferred.  This position includes a competitive salary and full benefits package.  Some evenings and weekends may be required.  For more information on our clinic, visit us online at www.eastbrookanimalhospital.com!

Job Summary

The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.

Job Duties and Responsibilities

Leadership and Planning

• Acts as a champion for change and identifies, documents, shares, and promotes best practices.

• Participates in the planning and budget maintenance process.

• Establishes goals for the practice and staff.

• Creates the hospital schedule and manages labor costs to budget.

Operations

• Oversees employee benefits program and hospital insurance plans.

• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.

• Performs quality checks and reviews of client files.

• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.

People Management

• Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.

• Implements performance-based incentive and rewards and recognition programs.

• Manages staff, including grooming and boarding staff if applicable.

• Tracks and maintains current licensure for all DVMs.

Client Service

• Demonstrates and reinforces the highest level of client service

• Resolves client issues and escalations, and oversees client follow-up communication.

• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

Financial

• Ensures payroll is accurately completed and submitted for all hospital staff.

• Manages accounts receivable and cash on hand, including performing invoice audit reviews.

• Manages hospital inventory and controls facility and administrative costs.

• Performs other duties essential to the performance of the hospital as assigned.

Qualifications:

• Bachelor?s degree in business or related degree is preferred.

• 3-5 years of experience in a manager role, including customer service experience.

• Experience in a hospital setting in positions of increased responsibility is a plus.

  Knowledge and/or experience in the following areas:

• Multi-functional operations including budget and labor management.

• Manage time and tasks appropriately and remain flexible with assigned duties.

• Supervisory and leadership experience.

• Reporting and data analysis.

• Problem solving and resolution management skills.

• Oral and written communication skills.

• Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).

• Interpersonal skills with staff and clients, and works well in a team environment.

• Customer service strategies and effective marketing techniques.

• HR policies and protocol development.

• Staff management including: coaching, developing, and motivating staff

• Conduct performance appraisals.

• Delegate responsibility and achieve results with hospital team members.

• Make decisions confidently and effectively.

• Model a professional and courteous manner with staff and clients.

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.