Pompano Pet Lodge in Pompano Beach, FL is looking for a General Manager to join our team!
Our pet lodge, boarding, and day care facility is designed to be safe and enriching for your furry family member. We recently expanded to accommodate even more happy pets! Our 2018 facility expansion added 27,000 square feet and includes a 10,000 square foot indoor play area for dogs and 120 additional indoor/outdoor suites.
Located in Pompano Beach, Florida, Pompano Pet Lodge & Doggie Daycare provides dogs with fun, high quality care, and their very own vacations. Our canine guests enjoy a variety of activities, including group playtime in our half-acre dog park with two in-ground, chlorine-free pools, or private playtime with our handlers. Whether our guests are boarding or joining us for a day of play, South Florida?s number one kennel is their home away from home.
Pompano Beach is a city in Broward County, Florida, United States, along the coast of the Atlantic Ocean just to the north of Fort Lauderdale. As of the 2010 census the city's population was 99,845, with an estimated population of 102,984 as of 2012. It is a principal city of the Miami metropolitan area, which was home to an estimated 6,012,331 people at the 2015 census.
4' x 26' climate controlled indoor/outdoor suites, the largest in South Florida.
Private dog parks with webcams.
Two huge in-ground, chemical-free pools designed specifically for dogs.
Spacious three-story condos for our feline guests.
Client Webcam Apps for Android & iPhone (Search ODOGGY)
5' x 1-' all indoor Grande Suites including unlimited play & webcams.
A pet-loving, educated and well-trained staff to care for our furry guests.
The General Resort Manager is a leader and an integral member of the General Resort management team. The General Resort Manager partners with the Manager of Regional Operations to provide a smooth and profitable operation by driving revenue and managing costs while creating a resort culture based on the highest quality guest care and exceptional customer service.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and employee development, and identifies, documents, shares, and promotes best practices.
Establishes goals for the resort and staff, building a strong, quality-focused team.
Creates the resort?s schedule and manages labor costs to budget.
Participates in the weekly, monthly and annual planning and budget maintenance process.
Plans and leads employee meetings.
Develops and implements resort policies.
Performs quality checks and reviews of client files.
Manages vendor relationships.
Coaches and mentors employees and identifies continuous learning and skill building needs.
Oversees staffing needs including hiring, training, disciplining and terminating as required.
Recruits new employees and participates in the selection process.
Completes employee orientation, training and performance appraisals.
Implements performance-based incentive and employee recognition programs.
Mediates conflict and maintains employee morale.
Drives client visits through strategic client communication, creative marketing efforts and relationship-building outreach to the local community.
Trains staff on client service initiatives.
Demonstrates and reinforces the highest level of client service.
Oversees client follow-up procedures, including reminders and call backs.
Utilizes client service initiative measurements to evaluate resort and staff performance.
Continually drives revenue and manages costs to budget.
Ensures payroll is accurately completed and submitted for all resort staff.
Manages accounts receivable.
Reconciles daily cash and monitors the petty cash.
Utilizes and implements the NVA Incentive Bonus Plan to meet resort goals.
Qualifications: Knowledge, Skills, and Abilities
Supervisory and leadership experience required.
Multi-functional operations including budget and labor management.
Customer service and marketing techniques.
HR policies and protocol development.
Staff management including: coaching, development, performance appraisals, and conflict resolution.
Customer service best practices.
General management skills including reporting and data analysis.
Problem solving and conflict management skills.
Excellent oral and written communication skills.
Basic computer skills (Microsoft Office, Email, and practice management software knowledge preferred).
The ability to delegate responsibility, instill a culture of accountability, and achieve results with the resort team.
Must be able to handle multiple tasks and remain flexible with assigned duties.
Capable of championing change and driving innovative programs in the resort.
Must be able to work well in team environment.
Capable of quality decision making.
The ability to coach, correct, develop and motivate employees.
Demonstrates excellent time and task management.
Demonstrates professional and courteous presentation with staff and clients.
Qualifications: Education/ Experience
3-5 years? experience in a Manager role.
2-4 years customer service experience.
Experience in a pet resort/hospital setting in positions of increased responsibility a plus.
Possess a valid driver?s license and proof of insurance.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.