Summit Veterinary Referral Center is seeking a Veterinary Assistants Manager to join our growing team!
Summit Veterinary Referral Center is a multi-specialty and emergency center, located in Tacoma, WA. We provide 24-hour emergency and critical care, internal medicine, oncology, ophthalmology, neurology, radiology and surgery services. Summit has grown abundantly in the nine years we have been open in the Puget Sound. With state of the art equipment and top notch staff, we are able to provide the best patient care while also providing learning and growth opportunities to our team!
We are looking for an individual to join our team as our second Veterinary Assistants Manager to ensure we have adequate support of our rapidly growing assistants team. The position reports to our Hospital Manager.
Work closely with current Assistants Manager
Directly supervise veterinary assistants
Recruit, interview, and hire veterinary assistants
Train and develop veterinary assistants
Coach and counsel veterinary assistants
Create and source appropriate continuing education for veterinary assistants
Complete and deliver performance evaluations for veterinary assistants
Schedule veterinary assistants
Organize and lead meetings for assistants
Address concerns/complaints and issues related by, and to, assistants
Lead by example
Receive and investigate patient care complaints in conjunction with the Client Services Manager, recommend solutions to the Chief Operating Officer, and respond as needed
Model exceptional service for patients
Assist Inventory Manager in maintenance of technical/medical inventory
Ensure that the patient services comply with all applicable law, regulations, and policies, according to federal and state law
Communicate with inventory manager regarding maintenance of equipment as needed
Work with inventory manager to reduce equipment maintenance costs
Meet budgetary goals for each department
Work closely with Human Resources to develop and update job descriptions
Attend all management meetings
Communicate protocol and policy changes to veterinary technicians
Communicate with Client Services Manager as needed in regards to service delivery
Develop and implement ways to integrate different areas of staff
Create and revise protocols and policies related to veterinary assistants and patient care, in conjunction with the Medical Director and other Managers
Delegate and approve contributions to protocol and policy by assistants
Computer Skills: To perform this job successfully, a Veterinary Assistants Manager should have good knowledge of Microsoft Office products such as word processing and spreadsheet software. It will also be necessary to become proficient in the use of the practice management software (VIA), and to perform clerical work with speed and accuracy.
Communication Skills: Must possess excellent written and oral communication skills, exhibit leadership and organizational confidence, and the ability to present material to large and small groups. Maintain a harmonious, constructive and respectful relationship with those contacted in the course of work of all skill levels.
Education: Successful completion of high school or GED; preferably some college.
Experience: The right candidate will meet one of the following experience criteria:
Three (3) years in the veterinary field in a leadership role
One (1) year in veterinary specialty practice with at least one (1) year of management experience including supervising 10 or more employees
Three (3) years management experience including supervising 10 or more employees
Excellent interpersonal, communications, public speaking, and presentation skills.
Solid working knowledge of budgeting, sales, business development, and strategic planning.
Ability to generate respect and trust from staff and external constituencies.
Open schedule availability including ability to work weekends as a part of regular schedule.
Skills And Abilities
Ability to lead, plan and manage change
Strong organizational skills
Strong time management skills
Strong negotiation skills
Ability to set priorities
Excellent oral and written communication skills
Effective interpersonal communications skills are essential
Ability to communicate vision to the client services staff
Ability to anticipate unique service opportunities
Ability to build consensus and engage team members at all levels
Able to effectively handle stressful situations
Ability to exude confidence and leadership to successfully build and lead a team and maintain a positive work environment
Able to be active, sitting, walking, standing, climbing stairs
Able to work in low to moderate noise, including animal noises
Able to work well under pressure and at high levels of stress
Must be able to lift at least 25 pounds and work on feet
Exposures to supplies commonly used in a hospital setting such as anesthetic gases and x-ray irradiation within appropriate OSHA standards
Risk of injury from animals
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.