ACCESS Specialty Animal Hospitals is hiring an experienced Hospital Manager to lead our amazing team!
If you are interested in a unique opportunity to be a part of something great and want to lead a team of professionals dedicated to providing excellent patient and customer care, this is the opportunity you have been looking for!
The Hospital Manager (HM) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem-solving to improve client service and employee engagement. The manager exercises sound judgment, and the willingness and capability to make decisions. The HM will report to the Hospital Administrator.
Job duties include, but are not limited to:
Scheduling of new hire meetings with all new employees, completing new hire paperwork, creating employee charts, updating chart information, and verifying that ACCESS is in compliance with all policies, procedures, and legal requirements for employees
Responsible for review and approval of financial decisions regarding clients including write offs, adjustments, billing, payment agreements, etc.
Oversight of collections by coordinating routine reviews with Collections Department / Individuals in charge of accounts receivable
Training: Verifying that each trainer has the appropriate tools to adequately train the employees within their department, and coordinating with the Training Supervisor to determine the direction of individual employees or department leads/supervisors
Creation of line items for pricing and routinely monitoring existing pricing to determine if costs are being appropriately covered by price
Guidance and leadership of meetings such as lead or supervisor meetings, verifying that all action items from each meeting are handled before eliminating them from the list of Items to Complete.
Human Resources / Employee Relations: Meeting with employees on an as-needed basis to discuss any issues they may have, or ACCESS may have with them. Additionally, responsible for reviewing performance of employees that are responsible for: inventory management, operational system implementation, marketing initiatives, and financial processes
Client Relations: Handling of all client complaints, issues, and compliments in a timely and appropriate manner. At no time should any client issue be ignored
Prepare reports as directed in order to monitor hospital performance and effectiveness of execution of the strategic plan
We make decisions with our core values: service, empathy, quality, integrity. If that aligns with your values and you bring a willingness to lead, learn, grow, and collaborate, we'd love to hear from you.
The Hospital Manager should have 3+ years of hospital management experience in an emergency or specialty hospital
Bachelor’s degree preferred
About ACCESS Los Angeles
ACCESS LA is one of the largest, most advanced, and progressive veterinary multi-specialty referral groups in So Cal. We routinely perform cutting-edge and lifesaving procedures in a state of the art facility. With emergency doctors available 24 hours a day, and a team of board-certified specialists on call in our Departments of Avian and Exotic Pets, Cardiology, Critical Care, Internal Medicine, Interventional Radiology/Endoscopy, Neurology/Neurosurgery, and Surgery, we are ready to provide compassionate comprehensive advanced medical care for your pets – 24hrs, 365 days a year.