Modern Animal is on a mission to better the lives of animals by building a place that is better for all of us who love them. We’re looking for an experienced veterinary leader and people manager to join our team.
A successful person in this role will have exceptional interpersonal and leadership skills, be results-oriented with a focus on quality, and be ready to hit the ground running in a fast-growing & fun environment with infinite growth potential. They must be highly personable, outgoing, and must work well independently as well as part of a team.
The Area Clinic Manager - under the supervision of the Area Clinic Leader - is responsible for delivering a world-class experience for all team members. This position interacts directly with our clinical teams and will lead and guide each clinic through opening, expansion, change management, and growth.
This person will spend 90% of their time in clinics throughout the Los Angeles area. Travel to other Modern Animal markets will be required as we continue to expand along with availability on nights and weekends as needed to support the team.
Support, develop, mentor Lead RVTs and Lead Hosts of each clinic to manage the performance, development, and training of all team members
Partner with the clinical team to ensure medical excellence, serving as a key resource and partner to the lead veterinarians and Area Medical Leader
Be the connection for communication between clinics, between the office team and the clinics, and within the clinic through various communication channels
Initiate and update weekly care team updates
Support the interview and hiring process
Focus on employee performance and growth potential, to ensure the clinic is operating with a high-functioning and high-potential team across all clinic roles. Support training initiatives so that employees continue to grow and have the tools they need.
Build a talent pipeline (a team “bench”) that can grow with Modern Animal through promotions, or transfers to new clinics in Los Angeles and across MA markets overtime
Ensure training programs and talent development programs are put in place in each clinic, and share feedback with corporate stakeholders to ensure constant refinement and focus on team performance and growth
Lead and execute profitable and operationally sound clinics:
Manage clinic schedules and staffing deployment to ensure the right people are deployed in the right roles at the right times
Focus on driving appointment and clinic utilization through a relentless focus on talent development and team deployment (right people in right roles at the right times)
Have awareness of important aspects that affect clinic P&L
Manage site-specific accounts, such as waste management, gas/electric, pest control, etc.
Ensure teams are adequately trained and supported for rollouts of new processes, procedures, systems
Create and maintain the feedback loop between the clinic teams and operations leadership, striving for continuous improvement
Partner cross-functionally and collaboratively across all teams, building trusting relationships and a cohesive culture
Work with the New Clinic Openings team to support clinic openings end to end, providing guidance and feedback on all aspects leading up to and after opening
Skills and Qualifications:
5+ years in the veterinary industry with prior leadership experience
Ability to manage through change and bring people together amidst growth
Strong written and verbal communication skills
The ability to work thoroughly & independently, requesting appropriate assistance when necessary
Ability to be in field 90% of the time with occasional additional travel
Availability on nights and weekends, as needed to support the clinic teams
What you can expect from us:
Excellent medical, vision, & dental coverage with various options to choose from
401k savings plan
Flexible time off & paid parental leave
Free membership to Modern Animal for your pets and discounts on extra services
WFH stipends to help you set up your home office while we build out an office
A collaborative team who has your back and will welcome you as part of our pack - check us out on Glassdoor!
Modern Animal is reimagining veterinary care with humans at the center - veterinarians, technicians, and pet parents. We're setting new standards for access to quality of care while simultaneously enabling clinical staff to build healthy, sustainable careers.