Are you a servant leader who can build, grow, and nurture a management team, skilled veterinary emergency and specialty medical team, and deliver an exceptional client experience?

We are looking for a team driver who has exceptional financial operational skills and can bring a strong leadership presence to a tertiary veterinary referral hospital team. The Hospital Director performs a wide range of complex administrative activities related to hospital management in providing quality patient care and excellent client service, management of finances and accounting, marketing, and service promotion, staffing and human resources, and other discretionary activities.

Animal Emergency & Specialty Center (AESC) is one of the busiest veterinary hospitals in Colorado and specializes in 24/7 veterinary emergency care. In addition, we employ some of the best veterinary specialists and support staff in the area with the intention of providing the highest level of care available to pets. Our emergency veterinarians and veterinary specialists have years of advanced training in their fields of expertise. AESC collaborates with the client, the referring veterinarian, and the appropriate specialists to efficiently diagnose and treat our patients. We offer board certified specialists in multiple services to diagnose and treat our patients: emergency and critical care, internal medicine, cardiology, neurology, surgery, dermatology & allergy, oncology, radiology & ultrasound, and rehabilitation therapy.

We are a member of NVA Compassion-First Pet Hospitals family of over 100 hospitals comprised of specialty, emergency, and hybrid hospitals located throughout the United States. We recruit experienced staff across a wide range of specialties, and we invest in novel technologies now available in veterinary medicine. We are driven by a mission to provide the very best medicine and services to pets and their owners, while empowering individual growth and advancement within our family of employees. 

ESSENTIAL JOB FUNCTIONS:

• Create a compelling vision for all staff and effectively communicate that vision throughout the organization and to internal/external stakeholders including customers, peers, associates, and employees at all levels of the organization
• Manage hospital operations and financial health of a $20mm+ P&L hospital
• Work closely with Medical Director to establish the best medical care
• Facilitate plans and programs to track clinic performance of company’s goals
• Drive hospital culture, cementing AESC as the Employer of Choice in the region
• Support HR initiatives and programs – such as recruitment, onboarding, team-building, and recognition – which reinforce the hospital’s culture and values
• Support recruitment, interviewing, and hiring of staff and doctors
• Direct and develop the veterinary and technical staff towards the goals needed for state-of-the-art quality patient care and excellence
• Promote effective communication within the hospital and with the referring DVM community
• Responsible for policy enforcement as well as overseeing disciplinary actions and terminations
• Organize and conduct staff meetings. Meet regularly with managers to discuss, evaluate, and plan for the welfare of the practice
• Responsible for administration and review of non-medical client complaints
• Oversee billing, calculations of any discounts, and other special accounts
• Monitor purchasing and inventory, so the practice operates within budget. Monitor the staff scheduling so that the practice operates within budget. Monitor and approve all expenditures within Compassion-First guidelines
• Ensure OSHA and Safety program and procedures are being monitored and updated so that the hospital is in safety compliance
• Meet regularly with veterinarians to review financial performance
• Review accounts receivable to confirm proper and timely processing

REQUIREMENTS:

• Ability to lead, motivate, influence, empower and mentor employees at all levels
• Experience in a medical care facility in operations management, overseeing profit & loss
• Ability to convey business needs in a clear, concise, and effective manner
• Knowledge of financial budget management
• Make decisions that impact people, employees, quality of service, and costs
• Experience with mentoring diverse groups
• Evaluate developing medical information and anticipate change for clinic productivity
• Demonstrate flexibility, adaptability, and a fluid management style
• Manage multiple priorities and deal with high levels of stress in an ever-changing environment

EDUCATION:

• Bachelor’s degree in a Business or related discipline with 5+ years of business operations required (DVM or VMD encouraged to apply.) Veterinary or human healthcare hospital management is beneficial, but not required.
• CVPM highly desired

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions
• Ability to occasionally lift up to 40 pounds
• Must be willing to work long or irregular hours under pressure conditions
• Ability to walk, bend, stand and reach frequently during a minimum 8-hour day
• Visual acuity sufficient to maintain accurate records; recognize people and understand written directions
• Ability to speak and hear sufficiently to understand, give information in person and over the telephone
• Fine motor skills adequate for utilizing office equipment such as copiers and computer keyboards

Benefits include but are not limited to health, vision and dental, short-term disability, life insurance, paid vacation and sick leave, and CE allowance. Relocation assistance is also available. Compensation starts at $100k+, the range will depend upon experience.